If you feel at any point during the service request that we did not uphold our commitments to you or your organization, you may submit escalation requests through any of the following support lines:

Initializing an Escalation Request

While contacting one of our service representatives, you may do one or all of the following:

  • Explain the business impact

  • Indicate that you would like to raise the severity level, as described in the "How do I determine my level of business impact?" section.

  • Request to speak with a manager

  • If further escalation is required, please file a complaint through any available support line

What to Expect After Submitting an Escalation Request

A support representative will reach out to set up a call as soon as possible. You will also receive:

  • A confirmation from support resources

  • If possible, an estimated time to resolution