You may submit technical questions through any of the following support lines: 



How Technical Questions are Handled


Support for product specific and task-oriented questions allows us to assist you in installation, operation, and overall understanding of our products. We may direct you towards product specific documentation, available publications, or provide you with a direct answer in any of the following areas:


  • Installation

  • Usage (User Guides)

  • Compatibility / Interoperability

  • Technical References

  • Assistance with Interpretation

  • Configuration Samples

  • Planning information for fixes



While Benefit Support strives to provide the best possible support for you and your organization, there are areas that fall beyond the scope of the support contract, including:


  • Customizing code for a client

  • Troubleshooting code not supported by Bunch

  • Interpretation of customer or third party generated reports

  • Extensive troubleshooting of custom configurations

  • Consultation

  • Data or Database recovery