Hours of Operation
Benefit Support is available 24 hours a day, 7 days a week, 365 days a year.
Your request will be immediately confirmed and routed to the appropriate response team who will be in touch through the resolution of your issue.
Response Time
Bunch, Inc will provide commercially reasonable best efforts to respond to your support requests. An immediate resolution may be available; if not our initial communication will provide the foundation for subsequent actions and information gathering required to progress towards a resolution.
Severity | Business Impact | Loss of Work | Response Goal |
1 | Critical | Total disruption of work | Within 2 hours |
2 | Significant | Partial disruption of work | Within 2 business hours |
3 | Some | Minor disruption of work | Within 2 business hours |
4 | Minimum | No loss of work | Within 2 business hours |